Sometimes I’m dumbfounded by how mind-blowingly stupid some people can be. But then we all have our moments don’t we.
Last week, my boss (yes I have one, she’s my daughter!) Julie searched Canberra for over 3 hours trying to find a very particular food. An import from the USA, hard to come by. And while she criss-crossed Canberra to track it down, it wasn’t until shop number 16 that she found it. A whole shelf-full. So, as anyone with any common sense would when you’ve searched this hard, she put the whole shelf-full in her trolley. After all, you can take the Costco mindset anywhere.
So far, so good. But on reaching the register, the checkout-chick was… how could we put this… somewhat confused and overwhelmed? Staring down the barrel of a great sale, she obviously couldn’t handle it. ‘Are you buying all this?’ She clearly thought Julie was nuts even after Julie explained this was the 16th shop she’d been to. ‘But I don’t know how to ring up a bulk discount’ was next. To which Julie reassured her she wasn’t asking for a discount. Quickly followed by ‘What if someone else wants to buy this?’ Julie was, needless to say, gobsmacked. Was this a business in the business of making money or not? After all, the sale was in the bag and you can always restock.
But the piece de resistance was the response to Julie’s comment about buying online if it was all too hard. And can you believe it… with the store manager beside her the check-out chick gave Julie all the details of the online stockist. You should have heard us as we all fell about laughing back at the office.
Talk about money down the toilet.
So who’s in your employ?
How do they think?
Do they have a business mindset?